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Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Farm Insurance Articles

Understanding Machinery Breakdown Insurance for Australian Farms
Understanding Machinery Breakdown Insurance for Australian Farms
Welcome to our in-depth exploration of Machinery Breakdown Insurance—a safety net that's becoming increasingly important for the modern Australian farmer. Whether you're involved in cropping, dairy, or livestock, your equipment is the backbone of your operation. As farming technology evolves, the machinery becomes more sophisticated, and unfortunately, the more complex a system is, the more that can go wrong. This is where Machinery Breakdown Insurance comes into play. - read more
Risk Mitigation: Best Practices for Rural Farmers
Risk Mitigation: Best Practices for Rural Farmers
Risk mitigation is a strategy used to prepare for and lessen the effects of potential risks faced by rural farmers. It involves identifying potential threats and taking proactive steps to minimize their impact. - read more
Comparing Insurance Policies: Finding the Best Coverage for Seasonal Farming Risks
Comparing Insurance Policies: Finding the Best Coverage for Seasonal Farming Risks
Welcome to our detailed guide on comparing insurance policies for seasonal farming risks. If you're a rural farm owner, you understand the unique challenges that come with each season. This article aims to help you find the best coverage to protect your livelihood. - read more
New Technologies in Crop Protection: How Precision Agriculture Enhances Insurance Coverage
New Technologies in Crop Protection: How Precision Agriculture Enhances Insurance Coverage
For generations, farmers have faced the challenge of protecting their crops from an array of threats, such as pests, diseases, and extreme weather. Traditional crop protection strategies have relied heavily on blanket approaches, as in using widespread pesticide application, or generalized irrigation systems, regardless of the varying needs across a field. While these methods have had their successes, they also come with limitations in efficiency, environmental impact, and the precision needed for optimal crop health and yield. - read more
Understanding Public Liability Insurance for Livestock and Crop Producers
Understanding Public Liability Insurance for Livestock and Crop Producers
Public liability insurance is a critical component for the agricultural sector, serving as a protective measure for livestock and crop producers against the legal liabilities they face in their daily operations. This type of insurance is designed to cover the costs associated with third-party injuries or property damage that occur on farm premises or as a direct result of farming activities. - read more

Insurance News

Acenda's Workforce Reductions Post-Merger Raise Union Concerns
Acenda's Workforce Reductions Post-Merger Raise Union Concerns
31 Mar 2026: Paige Estritori
In the wake of the merger between MLC Life and Resolution Life Australia, the newly formed entity, Acenda, has implemented significant workforce reductions, leading to union criticism over the consultation process. - read more
APRA Reports Significant Increase in Life Insurance Underwriting Profits
APRA Reports Significant Increase in Life Insurance Underwriting Profits
31 Mar 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has released data indicating a substantial rise in underwriting gains within the life insurance sector for the December quarter of 2025. - read more
IBISWorld Forecasts Surge in Life Insurance Mergers Amid Market Challenges
IBISWorld Forecasts Surge in Life Insurance Mergers Amid Market Challenges
31 Mar 2026: Paige Estritori
According to a recent IBISWorld report, the Australian life insurance industry is poised for increased merger activity as companies strive to achieve economies of scale in response to market challenges. - read more
Australian Insurers Tackle Premium Affordability Challenges in 2026
Australian Insurers Tackle Premium Affordability Challenges in 2026
31 Mar 2026: Paige Estritori
In 2026, Australian insurers are prioritizing premium affordability and insurability as they confront escalating claims costs, climate-related losses, and technology-enabled fraud. According to Gallagher Bassett's 2026 global claims study, these factors are significantly influencing pricing, underwriting, and capital allocation decisions. - read more
Medibank's Profit Surge Amidst Rising Health Insurance Premiums
Medibank's Profit Surge Amidst Rising Health Insurance Premiums
31 Mar 2026: Paige Estritori
Medibank Private, one of Australia's leading health insurers, has reported a significant increase in its interim net profit, coinciding with a notable rise in health insurance premiums across the country. This development has sparked discussions about the affordability and value of private health insurance for Australian consumers. - read more

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Knowledgebase
Grace Period:
A time period after the premium is due during which an insurance policy remains in force even if the premium has not yet been paid.