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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Insurance held through superannuation is again attracting attention as regulators and industry observers focus on how members and their families are supported when a claim is made. The latest discussion centres on a familiar but important issue: many Australians have life, total and permanent disability or income protection cover inside their super fund, yet may not fully understand the policy rules until illness, injury or death forces the issue. - read more
Recent insurance industry commentary on severe weather claims has reinforced a familiar message for Australian rental property owners: natural hazards are no longer occasional background risks. Storms, floods, bushfires and cyclones are increasingly shaping insurance affordability, availability and policy design, particularly in regions where exposure is already well understood by insurers. - read more
New Zealand's insurance law reforms are moving from policy debate into practical preparation, and life insurance customers should pay attention. The changes are designed to modernise old insurance rules, improve contract fairness and make the responsibilities of both insurers and consumers easier to understand. For households considering life, trauma, total and permanent disability or income protection cover, the key point is not that applications become less serious. It is that the process should become clearer and more proportionate. - read more
Recent business and labour market reporting has kept the spotlight on a softer jobs market, with many households paying closer attention to job security, hours of work and the strength of their emergency savings. For New Zealand workers, the financial question is not only whether employment conditions are changing. It is whether the household could keep functioning if income stopped for a reason outside their control. - read more
A fresh round of insurance industry warnings about climate exposure is a timely reminder for Australian truck operators that weather risk is no longer a background issue. Floods, bushfires, severe storms and prolonged road closures can affect far more than a single damaged vehicle. For owner-drivers and fleet managers, the larger concern is often the chain reaction: stranded equipment, missed delivery windows, cargo complications, depot damage and extended downtime while repair networks are under pressure. - read more
For generations, farmers have faced the challenge of protecting their crops from an array of threats, such as pests, diseases, and extreme weather. Traditional crop protection strategies have relied heavily on blanket approaches, as in using widespread pesticide application, or generalized irrigation systems, regardless of the varying needs across a field. While these methods have had their successes, they also come with limitations in efficiency, environmental impact, and the precision needed for optimal crop health and yield. - read more
Managing a farm involves juggling many uncertainties and potential risks. Risk management in farming refers to the process of identifying, assessing, and prioritising risks associated with agricultural activities. Effective risk management ensures that farmers can handle obstacles and continue their operations smoothly. - read more
Welcome to our comprehensive guide on comparing insurance options for mixed farming. As a rural farm owner, you face unique challenges that require specialized insurance coverage to protect your livelihood. - read more
Hobby farms, small acreage properties and lifestyle blocks can sit between standard home insurance and commercial farm insurance. This guide explains when a property may need farm-style cover, what risks often fall outside home insurance, and how hobby farm cover can differ from commercial farm policies in Australia. - read more
As a farm owner, your livelihood depends not only on the hard work you put in but also on the protection you have in place against unforeseen events. Farm insurance is crucial in safeguarding your investments, ensuring that your operations can continue smoothly even when faced with unexpected challenges. - read more
Knowledgebase
No-Fault Insurance: A type of car insurance where your insurer pays for your damages regardless of who is at fault in an accident.
