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Whether you’d like to explore Farm Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Farm Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

What the Telstra Outage Means for Tradies and Business Downtime
What the Telstra Outage Means for Tradies and Business Downtime
15 Jul 2026: Paige Estritori
Telstra has opened a dedicated compensation pathway for small businesses affected by last week’s nationwide mobile and data outage, after disruptions left some operators unable to take payments, answer calls or access essential online systems. For tradespeople, the story is more than a telco customer service issue. It is a timely reminder that a business can lose income even when the tools are safe, the ute is ready and the job book is full. - read more
Why the soft insurance market is uneven for heavy vehicle fleets
Why the soft insurance market is uneven for heavy vehicle fleets
15 Jul 2026: Paige Estritori
Bellrock Advisory’s latest market update suggests Australia’s commercial insurance market has moved further into a softer phase, with competition, insurer capital and growth targets putting downward pressure on pricing. For transport operators, however, the headline story is more complicated than cheaper insurance across the board. The update points to a widening split between well-managed fleets and operators carrying heavier claim patterns, complex assets or higher repair exposures. - read more
Softer Professional Indemnity Pricing Creates a Timely Cover Check
Softer Professional Indemnity Pricing Creates a Timely Cover Check
14 Jul 2026: Paige Estritori
Fresh July 2026 market commentary suggests Australian professional indemnity conditions have moved further into a buyer-friendly phase, with stronger insurer competition and available capital placing downward pressure on premiums. For consultants, advisers, accountants, IT providers, designers, engineers and other service-based businesses, this may create a useful renewal window. However, the key message is not simply that cover may be cheaper. It is that businesses should use the softer market to improve protection before conditions change again. - read more
What a Personal Accident Claim Ruling Means for Real Estate Professionals
What a Personal Accident Claim Ruling Means for Real Estate Professionals
14 Jul 2026: Paige Estritori
A recent Australian Financial Complaints Authority decision is a timely reminder that a stressful or threatening incident does not automatically trigger every personal accident policy. The dispute involved a ride-share driver who experienced significant psychological symptoms after being spat on and verbally abused by a passenger. Although medical evidence indicated the incident worsened previously stable mental health conditions and affected his capacity to work, the insurer declined the claim because the policy responded to bodily injury. - read more
Bali Theft Warnings Highlight a Bigger Travel Insurance Question
Bali Theft Warnings Highlight a Bigger Travel Insurance Question
14 Jul 2026: Paige Estritori
Recent reports of phone and jewellery snatch-thefts in popular Bali tourist areas have put personal belongings back in the travel insurance spotlight. For Australians heading to Indonesia, the issue is not simply whether a stolen phone can be claimed. It is whether the policy they choose properly matches the risks they are most likely to face while away. - read more
Farm Insurance Articles

Comparing Insurance Options for Mixed Farming: What Rural Owners Need to Know
Comparing Insurance Options for Mixed Farming: What Rural Owners Need to Know
Welcome to our comprehensive guide on comparing insurance options for mixed farming. As a rural farm owner, you face unique challenges that require specialized insurance coverage to protect your livelihood. - read more
How to Protect Your Farm Investments with the Right Insurance Plans
How to Protect Your Farm Investments with the Right Insurance Plans
If you are running a farm, you already know that it is more than just a business; it's a way of life. Your farm is a culmination of hard work, valuable resources, and significant financial investments. - read more
Safeguarding Your Harvest: The Importance of Crop Insurance
Safeguarding Your Harvest: The Importance of Crop Insurance
In the ever-unpredictable world of farming, crop insurance emerges as a pivotal ally for farmers, hedging against the myriad of risks that come with cultivating the land. As the first step to understanding this crucial safeguard, let's unfold the question: What is crop insurance, exactly? In essence, crop insurance is a type of cover designed to cushion farmers from financial losses due to unavoidable circumstances such as adverse weather conditions, pests, disease, or even market fluctuations. - read more
Risk Mitigation: Best Practices for Rural Farmers
Risk Mitigation: Best Practices for Rural Farmers
Risk mitigation is a strategy used to prepare for and lessen the effects of potential risks faced by rural farmers. It involves identifying potential threats and taking proactive steps to minimize their impact. - read more
Understanding Public Liability Insurance for Livestock and Crop Producers
Understanding Public Liability Insurance for Livestock and Crop Producers
Public liability insurance is a critical component for the agricultural sector, serving as a protective measure for livestock and crop producers against the legal liabilities they face in their daily operations. This type of insurance is designed to cover the costs associated with third-party injuries or property damage that occur on farm premises or as a direct result of farming activities. - read more

Knowledgebase
Liability Insurance:
Insurance that provides protection from claims arising from injuries or damage to other people or property