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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Australian travellers with pre-existing medical conditions have been given a timely reminder to look beyond price when arranging travel insurance, with recently updated consumer guidance placing renewed emphasis on disclosure, medical assessments and policy wording. - read more
Delta Insurance’s move onto Ebix Australia’s Sunrise Exchange is a useful signal for real estate agencies watching how business insurance is being distributed. The underwriting agency has made its cyber and management liability products available through the platform for the first time, using Entsia technology and an accelerated accreditation pathway. Further products are expected to follow, which points to continuing momentum behind digital placement for financial lines cover. - read more
A recent insurance dispute involving a faulty vaccine fridge has a useful warning for Australian restaurant and café owners: a broken fridge is not always enough to secure a payout. In the case, reported on 26 June 2026, a business policyholder argued that a refrigeration unit had moved outside the required temperature range and could not be restored through resets. The owner believed an internal control component had failed and sought cover under an equipment failure section of the policy. - read more
Vero has entered the residential strata market with a nil-commission product aimed at addressing some of the placement challenges facing owners corporations, particularly in higher-risk regions. The product will initially be available through intermediaries in Far North Queensland and Darwin, with a broader national rollout planned in stages. - read more
A recent Australian Financial Complaints Authority decision is a timely reminder for tradies that the words in a policy schedule can matter just as much as the headline sum insured. The dispute involved a business that had tools and a trailer stolen from a worksite, then challenged the insurer’s payout after receiving far less than it believed the policy should provide. - read more
Australia's agricultural sector stands as a testament to the resilience and ingenuity of its farmers. Yet, this stalwart industry faces one of its greatest challenges: climate change. Rising temperatures, erratic weather patterns, and extreme events, from droughts to floods, are now common hurdles on the landscape of Australian farming. - read more
Welcome to our in-depth exploration of Machinery Breakdown Insurance—a safety net that's becoming increasingly important for the modern Australian farmer. Whether you're involved in cropping, dairy, or livestock, your equipment is the backbone of your operation. As farming technology evolves, the machinery becomes more sophisticated, and unfortunately, the more complex a system is, the more that can go wrong. This is where Machinery Breakdown Insurance comes into play. - read more
Welcome to our discussion on farm insurance, a crucial subject for every Australian farmer. Whether you're seasoned in agricultural ventures or just starting out, the world of insurance can often seem daunting and complex. - read more
As a farm owner, your livelihood depends not only on the hard work you put in but also on the protection you have in place against unforeseen events. Farm insurance is crucial in safeguarding your investments, ensuring that your operations can continue smoothly even when faced with unexpected challenges. - read more
Public liability insurance is a critical component for the agricultural sector, serving as a protective measure for livestock and crop producers against the legal liabilities they face in their daily operations. This type of insurance is designed to cover the costs associated with third-party injuries or property damage that occur on farm premises or as a direct result of farming activities. - read more
Knowledgebase
Coinsurance: A percentage of the cost of a covered healthcare service that you pay after you have paid your deductible.
