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How can we help you today?

Whether you’d like to explore Farm Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Farm Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

Fruit Fly Pressure Shows Biosecurity Is a Whole-Farm Insurance Issue
Fruit Fly Pressure Shows Biosecurity Is a Whole-Farm Insurance Issue
11 Aug 2026: Paige Estritori
Recent rural reporting on Queensland fruit fly pressure in horticultural regions is a timely reminder that biosecurity is not only a production issue. For orchardists, vegetable growers and mixed farms with small horticulture enterprises, a pest detection can affect far more than the crop in the paddock. It can influence picking schedules, packing arrangements, transport routes, labour planning, market access and cash flow. - read more
What Rising Insurance Complaints Mean for Truck Operators
What Rising Insurance Complaints Mean for Truck Operators
06 Aug 2026: Paige Estritori
The latest insurance complaint trends are a timely warning for Australian truck owners, owner-drivers and fleet operators: the quality of a policy matters, but so does the way a claim is handled once something goes wrong. Across the general insurance sector, complaints continue to point to recurring pressure points such as delays, disputed decisions, communication gaps and confusion about policy terms. - read more
Why AI dash cameras are becoming an insurance issue for truck fleets
Why AI dash cameras are becoming an insurance issue for truck fleets
05 Aug 2026: Paige Estritori
The latest fleet technology coverage points to a clear shift in Australian transport: AI-enabled dash cameras, telematics and connected maintenance platforms are moving from optional extras to everyday risk-management tools. For truck operators, the insurance implications are becoming harder to ignore. - read more
NSW Workers Compensation Pressure Puts Tradie Employers on Notice
NSW Workers Compensation Pressure Puts Tradie Employers on Notice
05 Aug 2026: Paige Estritori
Fresh attention on New South Wales workers compensation pricing is a timely reminder that insurance costs are not moving evenly across Australia. While some trade employers in other states have recently gained breathing room, NSW businesses are still operating in a market where scheme sustainability, claims duration and workplace injury trends remain under scrutiny. - read more
What Genetic Testing Reform Could Mean for Income Protection Applicants
What Genetic Testing Reform Could Mean for Income Protection Applicants
05 Aug 2026: Paige Estritori
Australia’s move to restrict the use of adverse genetic test results in life insurance underwriting is an important development for people who have been hesitant to explore personal cover. While the reform is usually discussed in relation to life insurance, it also matters for income insurance because many retail policies sit within the broader life insurance framework. - read more
Farm Insurance Articles

New Technologies in Crop Protection: How Precision Agriculture Enhances Insurance Coverage
New Technologies in Crop Protection: How Precision Agriculture Enhances Insurance Coverage
For generations, farmers have faced the challenge of protecting their crops from an array of threats, such as pests, diseases, and extreme weather. Traditional crop protection strategies have relied heavily on blanket approaches, as in using widespread pesticide application, or generalized irrigation systems, regardless of the varying needs across a field. While these methods have had their successes, they also come with limitations in efficiency, environmental impact, and the precision needed for optimal crop health and yield. - read more
Livestock Insurance in Australia: What Farm Owners Should Understand
Livestock Insurance in Australia: What Farm Owners Should Understand
Livestock insurance can help Australian farm owners manage financial risk when valuable animals are lost, stolen, injured or affected by specified insured events. This guide explains common cover types, exclusions, valuation issues and questions to ask before choosing a policy. - read more
Comparing Insurance Options for Mixed Farming: What Rural Owners Need to Know
Comparing Insurance Options for Mixed Farming: What Rural Owners Need to Know
Welcome to our comprehensive guide on comparing insurance options for mixed farming. As a rural farm owner, you face unique challenges that require specialized insurance coverage to protect your livelihood. - read more
Hobby Farm Insurance in Australia: How It Differs from Standard Farm Cover
Hobby Farm Insurance in Australia: How It Differs from Standard Farm Cover
Hobby farms, small acreage properties and lifestyle blocks can sit between standard home insurance and commercial farm insurance. This guide explains when a property may need farm-style cover, what risks often fall outside home insurance, and how hobby farm cover can differ from commercial farm policies in Australia. - read more
Preparing for the Unexpected: A Farmer's Guide to Comprehensive Weather-Related Insurance
Preparing for the Unexpected: A Farmer's Guide to Comprehensive Weather-Related Insurance
Farmers are no strangers to the whims of nature. The weather, with its unpredictable temperament, can have a profound impact on farming operations. A single storm can lay waste to crops, while a prolonged drought can jeopardize the health of livestock and lead to severe economic strain. Understandably, the uncertainty that weather brings is one of the largest variables in a farmer's success equation. - read more

Knowledgebase
Grace Period:
A set amount of time after the premium is due during which a policyholder can make a payment without the insurance coverage lapsing.