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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Recent industry reporting on APRA’s latest general insurance performance data points to a healthier operating environment for Australian insurers. Underwriting results have improved, investment income has supported profitability, and the sector remains strongly capitalised. For small and medium-sized businesses, the headline is encouraging, but it should not be read as a simple promise of cheaper cover across every policy class. - read more
Fresh industry discussion around retail crime is a timely reminder that shop insurance is not only about large-scale disasters. For many Australian retailers, the more immediate risks are break-ins, shoplifting, vandalism, smashed glass, damaged fixtures and the trading disruption that follows. These incidents may be smaller than a flood or fire, but repeated losses can still put pressure on cash flow and margins. - read more
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Asteron Life’s ownership transition from Suncorp to Resolution Life has put another spotlight on a practical question for New Zealand life insurance customers: what should you do when the company behind your policy changes? For most existing policyholders, an ownership change does not automatically rewrite the promises in a current contract. - read more
Recent industry coverage of New Zealand’s financial conduct settings is a timely reminder that insurance is not just about having a policy document in place. The wider conduct regime for financial institutions has shifted attention from one-off sales processes to the ongoing treatment of customers, including whether products are suitable, clearly explained and supported when people need help. - read more
Managing a farm involves juggling many uncertainties and potential risks. Risk management in farming refers to the process of identifying, assessing, and prioritising risks associated with agricultural activities. Effective risk management ensures that farmers can handle obstacles and continue their operations smoothly. - read more
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The serene morning mists settling over green pastures and the peaceful clucking of poultry might paint an idyllic picture of farm life, but seasoned farmers know that this lifestyle comes with its own set of risks and uncertainties. In the world of agriculture, each new day could bring events that threaten your way of life and the heart of your business. This is where farm insurance becomes not just important, but essential. - read more
Welcome to our comprehensive guide on comparing insurance options for mixed farming. As a rural farm owner, you face unique challenges that require specialized insurance coverage to protect your livelihood. - read more
Welcome to our detailed guide on comparing insurance policies for seasonal farming risks. If you're a rural farm owner, you understand the unique challenges that come with each season. This article aims to help you find the best coverage to protect your livelihood. - read more
Knowledgebase
Peril: A specific risk or cause of loss covered by an insurance policy, such as fire, theft, or flood.
